Why Clients Work With Us

Twenty years in.
Here's what our clients say.

We've been at this for over 20 years, across websites, branding, print, ecommerce, and life sciences. The clients who come back, and most do, tend to say the same kinds of things. Not just about the work, but about what it's like to work with us.

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Want to talk through a project? info@fifthandmissing.com

The pattern in the feedback

What we often hear after a job is done.

When we follow up after a project is completed, clients don't usually lead with "the logo looks great" or "the site loaded fast." They talk about feeling heard. They mention that someone explained a technical decision in plain language. They note that a deadline was hit without drama, or that a tricky approval process was managed without losing the creative direction. That consistency is what we're most proud of.

Dexcom Deep Dive life sciences website project

What keeps the relationship going.

When we ask clients why they return, or why they refer us, it usually comes down to three things.

Clear communication

Your job will be managed by a project manager, your single point of contact throughout the project lifecycle. The account manager liases directly with the design or development team. That means faster decisions and fewer misunderstandings.

Practical creative

Every project starts with listening. We take the time to understand your market, your audience, and what makes your business different before anything gets designed. That means the work we deliver isn't just visually strong — it's relevant, specific, and built around what your customers actually need to see and hear.

One relationship, full range

Everything is handled under one roof by one team that knows your business. No chasing multiple vendors for updates. No work that looks inconsistent because different people made different decisions. Just a single creative partner who can move with you as your needs change.

client testimonials

In their own words

These are direct quotes from clients across different industries, project sizes, and timelines. Some are from long-term partners. Some are from single projects that needed to be done right under pressure.

“It was immediately apparent that we were dealing with a different class of mind and quality workmanship.”
Alan, Career Marketing Specialists Inc.

“You were patient through the entire process and helped us accomplish our objectives. Your technical and design skills are awesome.”
Ted, CCI Research

“Extremely professional, easy to work with, and exceeded our expectations on all fronts.”
Brian, Charleston Property Management

“Their attention to detail and ability to take scraps of project information and turn them into highly competitive marketing tools will keep us coming back again and again.”
Joy, Congress Financial of Canada / Wachovia

“They took the time to understand exactly what I wanted, mixed in their sharp knowledge of both business and design, and then produced pieces that were way above my expectations.”
Jason, Ignited Leadership

“Great job. These guys are quick and talented!”
Light, Begin Meditating

“Excellent to work with. Very fast and extremely helpful.”
Mollie, Dr. Michael Nelson

“They were truly diligent in researching and solving unexpected technical hiccups to my satisfaction.”
Martin, Martin Boroson

graphic design & web design

Our work is the best argument we have.

Client feedback tells you a lot about what it's like to work with us. The actual work tells you whether we can deliver. If you're evaluating agencies, we'd encourage you to look at both. Our portfolio covers a wide range of industries and project types for businesses including Modern Sales Coop, Dexcom Canada and HUSSSH Health (UK) while case studies like BioSyent, HUSSSH Health, and CBMA show how our thinking holds up from brief to launch.

Explore the Work →

Marketing brochure design for Neural Rehabilitation Group meal program — Marketing brochure for meal program / Neural Rehabilitation Group / neuralrehabgroup.com